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Froala Editor v4.2.0 is Here LEARN MORE

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Frequently Asked Questions

Licensing

Domain Name (or Domain) is a unique name or address by which a Website is reachable. (For example, if a Website is reachable by the address “http://www.example.com”, the Domain is “example.com”). If you have a license key for the example.com domain, then that key would work on all the subdomains – e.g. aaa.example.com, bbb.example.com.

The Professional license allows you to use the Froala WYSIWYG HTML Editor on three domains. It is suitable for free apps, websites, CMS, and email applications. The Professional license also allows you to use the Froala WYSIWYG HTML Editor in an intranet, or mobile application.

The Professional license does not include the unminified source code. You are not allowed to use the Froala WYSIWYG HTML Editor in SaaS, or a subscription product. You will need an Enterprise plan to use the editor in these products.

The license is non-transferable and can only be used in a single product, either:

  • Owned by the license holder (the company, person, or organization holding the license), or

  • To which the product owner grants the license holder the permission to act on his behalf for the purpose of the License Agreement.

An Activation Key is a unique license key, which allows you to activate the Software on a Domain. If you are using our WYSIWYG HTML editor locally you may also register an address instead of a Domain Name. An Activation Key generated for a Domain can be used on all its subdomains.

If you have purchased a license for the editor please contact [email protected] in order to request an activation key.

A Wildcard Activation Key is a single Activation Key provided only under the Enterprise license, which removes the domain constraints and allows redistribution.

Unfortunately, we don’t have a free plan for non-profit organizations. You must buy a license if you wish to use it. For more information about the right license for you please refer to our Pricing Plans.

Froala WYSIWYG HTML Editor can be used in Subscription businesses only under the Enterprise license. Subscription means a business model which gives customer the right to use a product or service for a given period of time by paying a recurring fee.

No, none of our licenses allow you to use the Froala WYSIWYG HTML Editor in an Open Source project.

All Froala WYSIWYG HTML Editor licences are non-transferable and can be used only in a product:

  • owned by the license holder (company, person or organization holding a license), or
  • to which the product owner grants the license holder the permission to act on his behalf for the purpose of the License Agreement.

Based on who owns the product in which the Froala Editor is integrated there are the following cases:

  1. You, as a company, person or organization, own the software product, then this is considered redistribution under the License Agreement terms and you would need to purchase a Pro or OEM License;
  2. You, as an agency, freelancer or something similar, develop a product owned by your customer, then
    • owned by the license holder (company, person or organization holding a license), or
    • to which the product owner grants the license holder the permission to act on his behalf for the purpose of the License Agreement.

Once an Activation Key has been generated for a Domain it cannot be deleted or transferred. There are some exceptions for this though, which are explained below.

The transfer is possible if the new Domain Name is a slight modification, e.g. a typo or change from .com to .net.

The Activation Key cannot be transferred from development or staging to production.

To request a Domain change feel free to contact us.

Purchase

The Froala rich text editor is always available for download on our download page. You may download the editor and test it at any time, without spending money.

While testing, you might see an unlicensed message at the left bottom corner of the editor, however it doesn’t limit any of the editor’s features.

We are excited to announce as of Jan 1, 2021 new plans to introduce ANNUAL and PERPETUAL options.

For the PERPETUAL plan, the plan comes with 1 year of software updates and technical support. Afterwards you can use the last editor release that was available to you for lifetime without any extra payments, but you will no longer have access to the latest software updates or technical support. If you wish to continue getting the latest software updates, you can choose to renew the license, and if you do so 1 month before the update rights and support period expire, you will get a 25% discount off of the prices listed on our website at the moment of renewal.

For the ANNUAL plan, the plan comes with 1 year of software updates and technical support. You must stay current with maintenance to keep the Froala library in your project. The cost to renew on this plan is 100% of the initial cost.

Questions? Send us a note and we’re happy to assist: [email protected].

 

We usually do not offer discounts or commissions to resellers and we do not allow reselling the editor license.

However, in some cases we have the following offer for resellers:

  • no discount under 5 licenses sold;
  • 5% discount for every license sold after the first 5;
  • 10% discount for every license sold after the first 10;
  • 15% discount for every license sold after the first 15;
  • 20% discount for every license sold after the first 20.

If you are a reseller you might purchase using the billing details of your customer.

Source Code

Our rich text editor is a Javascript plugin and therefore it does not have an EXE file. For more information about how to use it please see our documentation.

Froala rich text editor sources are only available with an Enterprise license.

You can always get software updates if the update period from your license hasn’t expired. If you wish to extend this period you can get a 25% discount. After the update period expires you will be able to get software updates only if you purchase a new license.

If you don’t need the rich text editor’s sources and the minified version is okay then you can download the latest version from the download page.

Support

Questions can always be asked through the contact page. If you have a license, please use the email address used to purchase.

When you purchase a license with support included you will have full access to Froala’s online technical support via email. This means that you will get answers to all your technical questions related to the Froala WYSIWYG HTML Editor Javascript code. It may be about how to integrate the editor, issues or difficulties that you are facing or documentation clarifications.

We guarantee that owners of a license with support included will get help within one week, but we are usually answering in less than 48 hours.

There are 2 ways to extend the support period:

  • renew the license (purchasing the same type of license), in which case you will receive a 25% discount*
  • purchase a different license that includes support, in which case the discount is not applicable.

* The discount is only applicable if the support period has not ended yet.

Tech

Froala is not offering any storing services. By default the Froala Rich Text Editor stores the images temporary on as a Blob in the browser memory.

Images uploaded to our servers are saved for a short period of time, just for testing purposes. We recommend that you upload them to your own server for permanent storage and full control over them.

Follow our Image Upload Concept to understand how the editor’s image upload works.

If you have not changed the default configuration for image/file upload them you might see a SSL error when an image or file is being uploaded. In this case you should upload images/files to your own server.

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