At Froala, we are committed to providing outstanding service and support to our users. When you become a Froala customer, you are automatically enrolled into the ‘Standard’ support plan which provides basic support. The Froala team is thrilled to introduce the new enterprise-grade ‘Platinum’ support plan packed with several additional benefits and quality support customized to fit your needs. Receive outstanding support and the highest priority for your reported issues, features needs, bug fixes, live screen sharing sessions with our support team, roadmap inputs and more!
Here’s a glimpse of what you get with Froala’s ‘Platinum’ support plan (applicable to Pro & Enterprise plans only):
- Priority inputs to feature requests that shape our product roadmap
- Access to development builds
- Priority handling of reported issues via support portal
- Priority bug reviews and out-of-cycle hot-fixes
- Live screen sharing sessions with our technical support experts
- Exclusive access to pre-releases
- Extended trial periods for our products
- 24×7 access to community-supported Froala forum
The Froala team is here to guide you and ensure your business success. The Platinum Support plan guarantees prompt technical help and resolution to your most pressing and mission-critical issues.
Get exceptional support for your teams by upgrading to the Platinum support plan today and never hit a project roadblock again!
How do I upgrade?
I am an existing customer with an active license
Existing customers can contact sales to upgrade.